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RETURNS & CANCELLATION POLICY
You may cancel your order (or any part of it) for any reason before delivery or within 7 working days of receipt of the goods.
You may receive a refund for all non-sale goods returned within 14 days. Any items received after 14 days will receive a credit note.
All sale items purchased are non refundable however we will accept a
returned sale item for an exchange or will provide a voucher for the
full amount for future use at Little Bou.
If you would like to return something, please email returns@littlebou.co.uk stating your order number, what you are returning and why and let us know what you would like to exchange for if applicable. Please obtian a free certificate of posting.
Please return the relevant item(s) in an unused state and with all the swing tags still attached along with a note of your order number to:
Returns
Little Bou
Becket House
5 Spring Terrace
Abingdon
Oxon
OX14 1AP
If you would like to exchange for an alternative item(s), please either email customer services returns@littlebou.co.uk or call on 01235 520882 to let us know what replacement item you would like. This will then be reserved for you and sent out when we receive the items you are returning.
We are happy to advise if you are not sure what alternatives are available, just get in contact! Also, please note that there is no further delivery charge in sending out replacement items.
If you would like a refund, please include a note stating this with the items and it will be processed when we receive your parcel.
We recommend when sending anything back to us that you get a certificate of postage.
This is subject to the following conditions:
* You are responsible for returning the item to us
* You will be responsible for the costs of return (unless the item is faulty or incorrect)
* The item must be unused (other than to the extent reasonably necessary to examine the item), in its original condition with all tags attached and returned with its packaging
* For reasons of hygiene, please ensure that all underwear and swimwear are tried on over your child's own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done
Return of Sale Items
All sale items purchased are non refundable however we will accept a returned sale item for an exchange or will provide a voucher for the full amount for future use at Little Bou. Items must be returned within 14 days.
Returns received outside the above time frames are accepted at the discretion of LITTLE BOU.
We can only exchange an item subject to availability.
Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
Faulty Goods
Our apologies if you have received an item that is incorrect or faulty.
Please contact us by email returns@littlebou.co.uk BEFORE sending the parcel back and let us know the problem and we will advise you how to return it.
Please write on the package FAULTY returns, and we will then refund you the price of the postage.
We recommend when sending anything back to us that you get a certificate of postage.
Faulty or damaged goods that have to be returned must be received back within 14 days within the UK and 28 days outside of the UK.
We will either refund your card or replace the item (subject to availability) as requested by you as soon as possible after receipt of your return.
LITTLE BOU will not accept returns for any non-faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us (by phone or email) on the same day if they wish to return.
Receiving a refund
Refunds to you will be made within 14 days of receipt of returned item(s).
Gift returns
If you have received an item from LITTLE BOU as a gift you can return it in exchange for another item. Please be aware that you will be required to pay any difference in cost and any additional delivery, taxes and import duties. Exchanges are subject to availability.
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