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Delivery & Returns

UK Delivery

Standard delivery £5.50

Free delivery on orders over £50 to UK mainland addresses ONLY.

For addresses within the UK mainland, we aim to deliver your goods to you within 3 working days if you order before midday Monday - Friday (excluding bank holidays) but please allow 7 days from receipt of your order. Items are dispatched using royal mail 1st Class Signed For service therefore someone will need to sign for the package. 

Whilst we will endeavour to ensure that this estimated delivery time is met, we cannot accept any liability for late deliveries which are due to circumstances outside of our control (i.e. a postal strike).

UK Delivery Charges

Delivery within the UK is charged at £5.50. Orders over £50, delivery is free of charge. Free delivery for orders over £50 is only applicable for UK orders.

Once an Order is dispatched you will receive an automated email with tracking information to check the progress of the delivery at any point in time.

Lost Order

If a parcel gets lost by Royal Mail in the UK, the official time that the parcel is considered lost is 14 working days.

If you want us to send a replacement before this time is up we charge you again, and then refund as soon as the 14 days are up. This depends on stock availability.

If parcels get lost for International destinations we have to wait 25 working days, before we send a replacement or refund.

On occasion International parcels are not delivered as there is no one at home, so they are taken back to the Post Office for collection. If the parcel is not collected we do not consider it lost. Parcels are eventually sent back to us, but can take a long time to reach us.

If you have any queries regarding your Order please email customerservices@littlebou.co.uk quoting your order number and full delivery address and we will do our best to help you.

General Information

Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect.

Sending to a different Address

It is possible to enter the card-holder’s address, and then put a different delivery address if you want to send the items as a gift, or just have them sent to your place of work. Sometimes the bank requires us to do further checks on order going to different addresses, for your security.

You will be able to add new addresses during the ordering process when you enter your card details.

If you have already placed your order and have realised that your billing address or shipping address is wrong then you must contact us as soon as possible so that we can update your details before the items are shipped out.

We will always contact you if we think that anything may delay your delivery.

Security

Your items will NOT be left in outbuildings, porches, or with a neighbour.

If you are not at home when the delivery arrives, the parcel will be left at the Post Office for your collection. The Postal delivery person is obliged to leave a card through the door to let you know that this has happened.

If the parcel is not collected from the Post Office by a certain date it is returned to us. This date will be shown on the card that the delivery person leaves for you.

You will receive an email from Little Bou a few minutes after you place your order confirming your transaction. If you do not receive this, please contact us immediately. It’s worth checking your spam filters or junk mail box just in case it has been saved to either of these places.

International Delivery Charges

International Airmail charges start at £10.

International Delivery Details

For deliveries outside the UK we send the parcels using International Tracked Royal Mail service and the parcel requires a signature on arrival. If you are not at home the parcel is left at the Post Office for your collection, the Postman should leave a card through the door to inform you and if the parcel is not collected by a certain date it is returned to us.

We expect most European parcels to take around 3-4 days, USA and Rest of World around 7-9 days although we like to leave 14 days. We send the orders by Priority Airmail , which is delivered by the local Post Service. If you wish to have a faster DHL or FEDEX delivery, please contact us.

If on a rare occasion the postal service states that they have made a delivery but you have not received the goods, you will need to file 'a denial of receipt' with your local postal service. Once this has been done, we can then investigate your missing order.

Shipping Parcels to Saudi, Qatar, UAE, Bahrain, Oman, Jordan and Kuwait

Orders to Gulf Countries must include your telephone number for the Courier Company.
If the parcel is heavy and we have to charge more we will email you to ask you for authorisation.
Please write the PO BOX number carefully and check it is correct on your order confirmation.

Returns & Cancellation Policy

You may cancel your order (or any part of it) for any reason before delivery or within 7 working days of receipt of the goods.

You may receive a refund for all goods returned within 30 days. 

If you would like to return something, please email returns@littlebou.co.uk stating your order number, what you are returning and why and let us know what you would like to exchange for if applicable. Please obtian a free certificate of posting.

Please return the relevant item(s) in an unused state and with all the swing tags still attached along with a note of your order number to:

Returns
Little Bou
10a Woodridings Close
Hatch End
HA5 4RF

If you would like to exchange for an alternative item(s), please either email customer services returns@littlebou.co.uk to let us know what replacement item you would like. This will then be reserved for you and sent out when we receive the items you are returning.

We are happy to advise if you are not sure what alternatives are available, just get in touch! Also, please note that there is no further delivery charge in sending out replacement items.

If you would like a refund, please include a note stating this with the items and it will be processed when we receive your parcel.

We recommend when sending anything back to us that you get a certificate of postage.

This is subject to the following conditions:

  • You are responsible for returning the item to us
  • You will be responsible for the costs of return (unless the item is faulty or incorrect)
  • The item must be unused (other than to the extent reasonably necessary to examine the item), in its original condition with all tags attached and returned with its packaging
  • For reasons of hygiene, please ensure that all underwear and swimwear are tried on over your child's own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done

Faulty Goods

Our apologies if you have received an item that is incorrect or faulty.

Please contact us by email returns@littlebou.co.uk BEFORE sending the parcel back and let us know the problem and we will advise you how to return it.

Please write on the package FAULTY returns, and we will then refund you the price of the postage.

We recommend when sending anything back to us that you get a certificate of postage.

Faulty or damaged goods that have to be returned must be received back within 30 days.

We will either refund your card or replace the item (subject to availability) as requested by you as soon as possible after receipt of your return.

LITTLE BOU will not accept returns for any non-faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us (by phone or email) on the same day if they wish to return.

Receiving a refund

Refunds to you will be made within 14 days of receipt of returned item(s).

Gift returns

If you have received an item from LITTLE BOU as a gift you can return it in exchange for another item. Please be aware that you will be required to pay any difference in cost and any additional delivery, taxes and import duties. Exchanges are subject to availability.