Delivery & Returns
Standard delivery £5.00
Free delivery on orders over £50 to UK mainland addresses ONLY.
For addresses within the UK mainland, we aim to deliver your goods to you within 3 working days if you order before midday Monday - Friday (excluding bank holidays) but please allow 7 days from receipt of your order. Items are dispatched using royal mail recorded delivery therefore someone will need to sign for the package. If you need something sent urgently please email us on firstname.lastname@example.org to discuss how we can meet your requirements.
Whilst we will endeavour to ensure that this estimated delivery time is met, we cannot accept any liability for late deliveries which are due to circumstances outside of our control (i.e. a postal strike).
UK Delivery Charges
Delivery for the UK is charged at £5.50, for orders over £50, delivery is free of charge. Free delivery for orders over £50 is only applicable for UK orders.
Tracking your Order
Email email@example.com, we will provide you with your unique tracking number, which you can use to track the location of your parcel at www.royalmail.com.
Please note that orders of the value of £50 and under are not trackable. They are dispatched Royal Mail First Class with proof of posting.
If a parcel gets lost by Royal Mail in the UK, the official time that the parcel is considered lost is 14 working days.
If you want us to send a replacement before this time is up we charge you again, and then refund as soon as the 14 days are up. This depends on stock availability.
If parcels get lost for International destinations we wait 25 working days, before we send a replacement or refund.
On occasion International parcels are not delivered as there is no one at home, so they are taken back to the Post Office for collection. If the parcel is not collected we do not consider it lost. Parcels are eventually sent back to us, but can take a long time to reach us.
If you want to discuss a possible lost order, please email firstname.lastname@example.org quoting your order number and full delivery address and we will investigate the issue.
Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect.
Sending to a different Address
It is possible to enter the card-holder’s address, and then put a different delivery address if you want to send the items as a gift, or just have them sent to your place of work. Sometimes the bank requires us to do further checks on order going to different addresses, for your security.
You will be able to add new addresses during the ordering process when you enter your card details.
If you have already placed your order and have realised that your billing address or shipping address is wrong then you must contact us as soon as possible so that we can update your details before the items are shipped out.
We will always contact you if we think that anything may delay your delivery.
If we receive your order by midday we’ll do our best to dispatch your items the same day. If we are waiting for stock, your delivery may take longer. We’ll let you know immediately about the availability of your item and provide you with our best estimate of when you can expect to receive it.
If there is going to be a delay of more than one week, you will receive an email from Little Bou to let you know.
Your items will NOT be left in outbuildings, porches, or with a neighbour.
If you are not at home when the delivery arrives, the parcel will be left at the Post Office for your collection. The Postal delivery person is obliged to leave a card through the door to let you know that this has happened.
Please remember that if the parcel is not collected from the Post Office by a certain date it is returned to us. This date will be shown on the card that the delivery person leaves for you.
We do not refund the delivery charge, and we will apply our normal delivery charge for resending the item back to you.
You will receive an email from Little Bou a few minutes after you place your order confirming your transaction. If you do not receive this, please contact us immediately. It’s worth checking your spam filters or junk mail box just in case it has been saved to either of these places.
International Delivery Charges
International Airmail charges start at £10.
International Delivery Details
For orders over £50, we send by certified and insured airmail, the parcel requires a signature on arrival. If you are not at home the parcel is left at the Post Office for your collection, the Postman should leave a card through the door to inform you. If the parcel is not collected by a certain date it is returned to us, in this situation we do not refund the shipping charge, and we charge to resend the parcel.
Orders of the value of £50 and under are sent Airmail with proof of posting.
We expect most European parcels to take around 3-4 days, USA and Rest of World around 7-9 days although we like to leave 14 days. We send the orders by Priority Airmail , which is delivered by the local Post Service. If you wish to have a faster DHL or FEDEX delivery, please contact us.
If on a rare occasion the postal service states that they have made a delivery but you have not received the goods, you will need to file 'a denial of receipt' with your local postal service. Once this has been done, we can then investigate your missing order.
Shipping Parcels to Saudi, Qatar, UAE, Bahrain, Oman, Jordan and Kuwait
Orders to Gulf Countries must include your telephone number for the Courier Company.
If the parcel is heavy and we have to charge more we will email you to ask you for authorisation.
Please write the PO BOX number carefully and check it is correct on your order confirmation.
Import Duty and VAT For Deliveries Outside of the EU
Goods dispatched to countries outside of the EU may have an import duty and/or taxes levied on them when they reach your country. You should contact your local customs office for further information. Any additional charges for customs clearance will be your responsibility. These are beyond our control.
If you need further information about our delivery details, please email email@example.com.
Returns & Cancellation Policy
You may cancel your order (or any part of it) for any reason before delivery or within 7 working days of receipt of the goods.
You may receive a refund for all non-sale goods returned within 14 days. Any items received after 14 days will receive a credit note.
All sale items purchased are non refundable however we will accept a returned sale item for an exchange or will provide a voucher for the full amount for future use at Little Bou.
If you would like to return something, please email firstname.lastname@example.org stating your order number, what you are returning and why and let us know what you would like to exchange for if applicable. Please obtian a free certificate of posting.
Please return the relevant item(s) in an unused state and with all the swing tags still attached along with a note of your order number to:
127 North Acre
SP11 6 QX
If you would like to exchange for an alternative item(s), please either email customer services email@example.com to let us know what replacement item you would like. This will then be reserved for you and sent out when we receive the items you are returning.
We are happy to advise if you are not sure what alternatives are available, just get in contact! Also, please note that there is no further delivery charge in sending out replacement items.
If you would like a refund, please include a note stating this with the items and it will be processed when we receive your parcel.
We recommend when sending anything back to us that you get a certificate of postage.
This is subject to the following conditions:
- You are responsible for returning the item to us
- You will be responsible for the costs of return (unless the item is faulty or incorrect)
- The item must be unused (other than to the extent reasonably necessary to examine the item), in its original condition with all tags attached and returned with its packaging
- For reasons of hygiene, please ensure that all underwear and swimwear are tried on over your child's own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done
Return of Sale Items
All sale items purchased must be returned within 14 days.
Returns received outside the above time frames are accepted at the discretion of LITTLE BOU.
We can only exchange an item subject to availability.
Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
Our apologies if you have received an item that is incorrect or faulty.
Please contact us by email firstname.lastname@example.org BEFORE sending the parcel back and let us know the problem and we will advise you how to return it.
Please write on the package FAULTY returns, and we will then refund you the price of the postage.
We recommend when sending anything back to us that you get a certificate of postage.
Faulty or damaged goods that have to be returned must be received back within 14 days within the UK and 28 days outside of the UK.
We will either refund your card or replace the item (subject to availability) as requested by you as soon as possible after receipt of your return.
LITTLE BOU will not accept returns for any non-faulty items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us (by phone or email) on the same day if they wish to return.
Receiving a refund
Refunds to you will be made within 14 days of receipt of returned item(s).
If you have received an item from LITTLE BOU as a gift you can return it in exchange for another item. Please be aware that you will be required to pay any difference in cost and any additional delivery, taxes and import duties. Exchanges are subject to availability.